At Bold Closet Shop, we combine contemporary fashion with effortless service. Just as we carefully curate our collections to express your bold style, we’ve designed our shipping and returns process to be as seamless as your shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide, excluding some Asian countries and remote regions. International customers may be subject to customs fees, which are the responsibility of the recipient.

Returns & Exchanges

We want you to love your contemporary fashion pieces as much as we do. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.

Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase is required

Non-Returnable Items

To maintain quality and hygiene standards, these items cannot be returned or exchanged:

  • Earrings (for hygiene reasons)
  • Jewelry (all categories including necklaces)
  • Final sale items (clearly marked at purchase)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body:
    • Your full name and contact information
    • Item name, size/color
    • Reason for return/exchange
    • For exchanges: indicate your preferred size/color

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Prepaid return shipping label (for US customers)
  • Instructions for international returns

Step 3: Package and Ship Your Return

Include in your package:

  • Item in original packaging with tags attached
  • Copy of your invoice or packing slip

Step 4: Processing Your Return

Once received:

  • Allow 3-5 business days for inspection
  • You’ll receive email confirmation when complete
  • Exchanges ship within 1-2 business days after approval

Refund Information

Refund Timeline:

  • Credit card/PayPal payments: 5-10 business days after we process your return
  • Original shipping fees: Non-refundable unless return is due to our error

Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

International Returns

For customers outside the US (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

Questions?

Our customer service team is here to help with any questions about shipping, returns or exchanges.

Contact us at:

Thank you for shopping at Bold Closet Shop, where contemporary fashion meets effortless style!