At Bold Closet Shop, we want you to love your contemporary fashion pieces as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Style Note:

Just as we carefully curate our fashion collections to express your bold style, we’ve designed our returns process to be as effortless and stylish as your shopping experience.

Eligibility for Returns & Exchanges

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase is required

Non-Returnable Items:

To maintain quality and hygiene standards, the following items cannot be returned or exchanged:

  • Earrings (for hygiene reasons)
  • Jewelry (all categories including necklaces)
  • Final sale items (clearly marked at purchase)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bold Closet Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #____). Details: – Item Name: _____ – Size/Color: _____ – Reason for return/exchange: _____ Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Prepaid return shipping label (for US customers)
  • Instructions for international returns

Step 3: Package and Ship Your Return

Please include:

  • Item in original packaging
  • Original tags attached
  • Copy of your invoice or packing slip

Note: For exchanges, please indicate your preferred size/color in your initial email.

Step 4: Processing Your Return

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • You’ll receive email confirmation when complete
  • Exchanges will be shipped within 1-2 business days after approval

Refund Information

Refund Timeline:

  • Credit card/PayPal payments: 5-10 business days after we process your return
  • Original shipping fees: Non-refundable unless return is due to our error

Refund Method:

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

International Returns:

For customers outside the US (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

Thank you for shopping at Bold Closet Shop, where contemporary fashion meets effortless style!