Welcome to Bold Closet Shop’s FAQ section! We’ve compiled answers to the most common questions about our contemporary fashion collections, shipping policies, and more. Can’t find what you’re looking for? Our customer care team is always ready to help at [email protected].

About Our Brand

1. What is Bold Closet Shop’s style aesthetic?
We specialize in bold, contemporary fashion that blends everyday wearability with statement-making pieces. Our collections range from workwear essentials like loafers and blazers to eye-catching accessories and jewelry, all designed to help you express your unique style with confidence.
2. Who is your target customer?
Our fashion-forward customers value both quality and affordability. Whether you’re a professional refreshing your work wardrobe, a trendsetter looking for standout accessories, or someone building a versatile closet with pieces from dresses to boots, we’ve got you covered.

Product Questions

1. Do you offer plus sizes or extended sizing?
Currently, our clothing ranges from XS to XL, with select styles available in plus sizes. We’re continuously expanding our size offerings – check individual product pages for specific sizing details.
2. How can I tell if jewelry items are nickel-free?
All our fashion jewelry is nickel-free and hypoallergenic. For our premium jewelry collections, material details are clearly listed in each product description.
3. Are your boots and shoes true to size?
We provide detailed sizing charts for all footwear. Most styles run true to size, but we recommend checking the specific product page for any sizing notes, especially for heels and boots which may have unique fits.

Shipping & Delivery

1. What shipping options do you offer?
We provide two convenient options:
– Standard Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 business days via EMS
2. Do you ship internationally?
Yes! We ship worldwide from our US headquarters, excluding some remote areas in Asia. International customers may be responsible for customs duties based on their country’s regulations.
3. How long does order processing take?
Orders typically process within 1-2 business days. During peak seasons or sales, processing may take slightly longer. You’ll receive a confirmation email with tracking once your order ships.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of delivery for most items (excluding final sale). Items must be unworn, with tags attached, and in original packaging. Initiate returns by emailing our customer care team.
2. How long do refunds take to process?
Once we receive your return, refunds process within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
3. Can I exchange an item for a different size/color?
Absolutely! Email us at [email protected] with your order number and exchange request. Exchanges are subject to availability.

Payments & Accounts

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Your security is our priority. We use SSL encryption and never store your full payment details. PayPal transactions are processed through their secure platform.
3. Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re working on this feature! Sign up for our newsletter to be notified when it launches.

Contact & Support

How can I contact customer service?
Our boutique-style customer care team is available at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM CST. Emails received outside these hours will be answered the next business day.

At Bold Closet Shop, we’re committed to making your fashion journey as effortless as our styles. Shop with confidence knowing we’ve got every detail covered – from our carefully curated collections to our seamless delivery process.